You have no items in your shopping cart.
Customer Service
Do you offer a warranty?
Top
Most products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. Our technicians are industry leading specialists who can repair or replace your furniture quickly and easily all in the comfort of your home. You have 72 hours to notify us when you notice a problem and in most cases, a technician will complete all required repairs within 10 business days. We have over 1700 technicians at our disposal so our service is quick and top notch.When will my items be shipped?
Top
All orders are shipped via ground carriers. Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on location . Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you. We offer free shipping in the continental United States on almost all of our products. Alaska & Hawaii excluded.Premium white glove delivery
Top
At LA Furniture Store we offer "Premium White Glove Delivery" for selected items. This delivery service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not hookup any electrical or component wires.White Glove Delivery in Great Los Angeles
Top
We offer a White Glove Delivery Service at an additional charge with installation in the greater Los Angeles, Orange County, Southern & Northern California area with a $1500 minimum purchase. White Glove Delivery Outside of Los Angeles Area Please note that LA Furniture Store may not offer white glove service in your area, it is best to call before to get a quote and availability (866) 397-0933.Small Parcel
Top
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.Important: Delivery Acceptance Instructions
Top
All items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are guaranteed to be received in good condition UNLESS damaged in transit. Prior to signing off on the delivery receipt, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit and you have requested a "curbside delivery", we advise the following:- The freight company’s receipt should not be signed before you have completed the inspection. The driver must wait for you to complete it.
- If the driver refuses to wait for you to complete the inspection, make a notation on the waybill, sign it with the following notation: "TRUCK DRIVER REFUSED TO WAIT. POSSIBLE DAMAGE".
- Retain all original packaging materials for at least 30 days after the receipt of merchandize. Without the original packaging materials, you will not be allowed to return or exchange the purchased furniture.
- If any damage is observed during the inspection, or the truck driver has refused to wait, notify us immediately at (877) 397-0933.
- If any damage is observed during the inspection, you may refuse to accept the damaged item. If the damage is to multiple items, you may refuse to accept the entire shipment. If you choose to accept the shipment, make sure that all damage observed by you is itemized on the freight company’s receipt. Without such itemization, we will not be able to assure a charge-free exchange.
- If the delivery is incomplete (i.e. one of the ordered items is missing), you must note it on the receipt before signing.
- In addition, if any damage is observed, photograph the damage or deficiency observed. On the date of delivery, you must have a camera ready.
- If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for freight charges for both ways.
International Shipping with Bongo
Top
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 82% off typical international shipping rates. Step-By-Step Order Guide:- Shop for your items on our website and add them to your cart.
- Setup your Bongo International account by clicking the below image.
- After signup, Bongo will provide you with your very own US address.
- Back at our site, proceed to checkout.
- Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- Choose your domestic shipping method, and Place Order.
- Once completed, finish your verification process with Bongo.
- Bongo will take over from here, so communicate directly with them for delivery of your order.
Claims
Top
Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping. While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT. POSSIBLE DAMAGE" on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related. If your item arrives damaged, the next step is to contact our claims department at (877) 397-0933 or go directly to our website and fill out the customer care claims form. For transit damage unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 72 hours following the receipt of your order. You may call the claims department at (877) 397-0933 but it is best if some type of paper trail exists between us and you should you happen to file a claim. If the damage is not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions used at the factory. Customer satisfaction is our top priority. We reserve the right to repair and/or replace items in question on a case by case basis. PLEASE NOTE: if you do not contact us within 72 hours of delivery that a product is damaged or has missing pieces, your claim will not be subject to consideration. Any subsequent returns, repairs, or replacements shall be at your expense. LA Furniture Store is not responsible for the furniture assembly. If you engage a service provider for the purpose of assembly, LA Furniture Store takes no responsibility for its service. Before you engage a furniture assembly specialist, we advise you to request a license, certification, and proof of insurance. You agree to hold us harmless in any dispute relating to assembly of furniture or any relating consequential damage (such as, for example, the damage to your premises). Due to variations in photography, monitors, and lighting, LA Furniture Store cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects. Most Important Do NOT sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) has inspected your furniture for damage. List any damage to your furniture on the receipt. If your furniture is damaged in shipping and you have documented it in a timely manner as advised on our site, it will be repaired or replaced free of charge. LA Furniture Store reserves the right to repair or replace based upon factory recommendations.Delays
Top
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will LA Furniture Store be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.Shipping Time
Top
Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.Will my item look exactly like the picture?
Top
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.Before I buy, What are your Terms and Conditions?
Top
TERMS & CONDITIONS OF PURCHASE FROM LAFURNITURESTORE.COM
By agreeing to purchase merchandise from LAFurntitureStore.com, you are accepting and agree to be bound by each of the following terms and conditions (also referred to as "Agreement").Discounts/Coupons
Special coupon codes and special orders cannot be combined.Early Order Cancellation
An orders may be canceled, without any cancellation charges, within 48 hours of placement or until the ordered products are placed in transit, whichever comes first. To cancel an order, please call us at (866) 397-0933.Subsequent Order Cancellation
An order may be cancelled while the merchandise is in transit, provided however that customer’s will be charged for the cost of round-trip shipping of merchandise. For the purpose of this Agreement, merchandise is "in transit" after it has been deposited with a cargo carrier and before it is accepted by the customer. ORDERS ACCEPTED BY THE CUSTOMER OR SPECIAL ORDERS MAY NOT BE CANCELED. A special order is an order of custom furniture in terms of size, material, or color pattern; floor model items, clearance items, inventory sale items, items sold subject to a special discount.Return in case of Damage in Transit
Merchandise can be returned by reason of damage in transit within 72 hours of its receipt by the customer. Damaged merchandize may be returned free of charge only if the damage is detected during inspection of upon delivery. It is the duty of the customer to inspect the product at the time of receipt, document and photograph any deficiencies, defects, or damage, and contact our customer support as soon as possible. Furniture Store will not be responsible for damaged freight, if delivery receipt is signed. If the transit-related damage observed after the acceptance of merchandize, the damaged merchandize may be returned or exchanged, subject to freight charges and the replacement costs, if any, only if the customer contacts our customer support within the 72 hour following the delivery. In all other cases, damaged merchandize will not be subject to return to, or acceptance by, LaFurnitureStore.com. Notwithstanding anything to the contrary, LaFurnitureStore.com reserves the right to repair any damage claimed under this paragraph in lieu of return or exchange.Returns or Exchanges
Returns or Exchanges of regular merchandise can be made within 30 days of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case the merchandize is damaged within the 30-day period or thereafter, the customer’s rights shall be limited to the manufacturer’s warranty, if any.Delivery
All delivery dates contained on LAFurnitureStore.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of LA Furniture Store. LA Furniture Store has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies.Condition of Products
Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.Corrections to Data
Although these cases are rare, there may be information on LAFurnitureStore.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.Incorporation of Customer Service Information
The information provided in Customer Service Information is hereby incorporated into this Agreement.Dispute Resolution
The customer understands and agrees that purchases made from LAFurnitureStore.com may be brought and are to be resolved solely and exclusively within the County of Los Angeles, State of California. Payment Top We accept payments on certain products from Google Checkout, Pay Pal, personal checks and the following major credit cards: Visa, Master Card, American Express and Discover. We require authorization from the credit card company for 100% of the amount of the purchase order. When the merchandise is ready to ship, LA Furniture Store will notify you, and the balance is charged prior to shipping. In case of partial shipments, you will be required to pay the balance only on the items being shipped. Payment is required 100% upfront. Financing LA Furniture Store provides 12 month deferred interest financing, which is the same as cash (0% APR) only for select California Residents. Customer should apply in person in our Showroom: 2910 Santa Fe Ave Los Angeles CA 90058 Order Confirmation Top After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. What if I buy a product, which is then discounted? Top If any merchandise is discounted or otherwise offered at a lower price within 30 days from the date of your order, you will have the right to receive store credit for the difference between your purchase price and the reduced price.What happens if I find that your competitor offers the same product for a lower price?
Top We are confident you will find we have the lowest Internet prices. If it turns out that a bonafide business competitor, with a rating of C or higher (as rated by Better Business Bureau), offers a lower price on the product which interests you, we will If you find a lower, publicly advertised, delivered price* on an identical eligible product from a qualified competitor, we will do our best to beat it. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. Please note: offer to beat competitor pricing applies to new, unopened merchandise only. We reserve the right to opt out of price matching under certain conditions, such as:- Offers on used, opened or damaged products
- Offers that are no longer current or are no longer available
- Offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
- Discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box
- Offers mentioned to you only verbally, whether in person or on the phone
- Offers advertised only within an individual physical store (such as on an in-store sign or price tag)
- Offers that don't include delivery (e.g., in-store pickups)
- Offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)
- Items that have been already purchased through us and price of that product has been lowered afterward.
Our Satisfaction Guarantee
Top
"We guarantee your absolute satisfaction 100% of the time." The regular (i.e. not custom-made) items which cost no more than $2,500 as listed on our site are unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. All products should be undamaged in original condition and within original packaging. PLEASE NOTE THAT SPECIAL ORDERS CAN NOT BE CANCELED OR RETURNED.What is your Return / Exchange Policy?
Top
Your Satisfaction is our Number One Goal At LA Furniture Store, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. We at LA Furniture Store continually listen to our customers, which is why we're considered the top modern furniture store with the best return policy. LA Furniture Store is constantly improving its return policy by removing restocking fees for in stock products so customers can be confident in shopping with us. Please read below why we're trusted by many to be their source for home furnishings. On the occasion that you receive a product that you just do not like or that does not match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Please note however, that floor sample items are FINAL SALE and sold AS IS. Floor samples CANNOT be refunded or returned. It is solely the customer’s responsibility to fully inspect the items on the floor prior to purchasing it. At LA Furniture Store we want you to get exactly what you want, and with our world-class product selection you can be sure you will find the product that is right for you.30 Day Return Policy
TopNo Hassle Returns
If you would like to return an item that is new, undamaged, unused and contains its original packaging, you may return the product within 30 days of receipt. To return items for an exchange or refund please contact fill out our claims form or call us at (866) 397-0933 and one of our customer service representatives will start a return process with you.- Step 1: Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
- Step 2 Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.
- Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by LA Furniture Store. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
- Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
- Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
Non-returnable and Custom Made Product
LA Furniture Store sells products from some manufacturers that are custom made or built- to-order. These items are non-returnable and non-cancellable once the order has been placed. Please check with one of our customer service representatives the particular manufacturer's return policy. If you are dissatisfied with a custom made product, please contact us within 30 days of its receipt and we will attempt to obtain a return authorization from the manufacturer. However, we cannot guarantee that such authorization will be granted or what refund, if any, you may be entitled to. Please note, there is absolutely no way for us to obtain authorization from our manufacturers, if we are contacted more than 30 days from the receipt of merchandise.Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded via the same method in which the item was purchased or via check from LA Furniture Store. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RA # or sent to the wrong location will not be accepted. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a chargeback has been submitted, we will not be able to credit you for your return until the chargeback mediation process has been completed. This process can take up to 180 days.Items not eligible for returns
-
Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
- Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
- Floor samples
- Any item that has been assembled, installed, modified or used in any way.
- Any item that is not in resalable condition.
- Any item not accompanied by a Return Merchandise Authorization Number issued by LA Furniture Store.
- Any item that is not in the original box with sufficient packaging materials.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
- Any item not purchased from LA Furniture Store.
