Customer Service

Do you offer a warranty?

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All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. For a limited time, LA Furniture Store will now offer the MFS 5 year Warranty to be included with any purchase of our Sofas, Beds, or Dining Tables. Our 5 Year Extended Warranty covers everything from liquid damage to chips and dents while lasting 5 years from the date the furniture is delivered to your home. Our technicians are industry leading specialists who can repair or replace your furniture quickly and easily all in the comfort of your home. You have a full 2 weeks to notify us when you notice a problem and in most cases, a technician will complete all required repairs within 10 business days. We have over 1700 technicians at our disposal so our service is quick and top notch. Once purchased, you will receive a separate packet in the mail with all the details about your new protection plan.

When will my items be shipped?

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All orders are shipped via ground carriers. Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-3 weeks after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you.

Premium white glove delivery

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At LA Furniture Store we offer "Premium White Glove Delivery" for selected items. This delivery service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes).
Please note: the shipper will not hookup any electrical or component wires. Please note: stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery.
Currently LA Furniture Store does not offer expedited shipping.

Delivery in Great Los Angeles

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We offer a $69 White Glove Delivery Service with Installation in Great Los Angeles Area, min purchase $1500. Sales Tax apply.

Small Parcel

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Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Important: Delivery Acceptance Instructions

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Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-866-397-0933. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

• Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
• Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Claims

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Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping.

While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented “Damaged upon arrival” where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note “Possible damage” on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment “as is” and will be fully responsible for any replacements (including freight) or repair costs if transit related.

For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 72 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority.

We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 72 hours of delivery that a product is damaged, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer’s expense.

LA Furniture Store is not responsible for the furniture assembly, when this service level is requested. Please contact these agents directly if you require licenses and insurance certificates for delivery. These delivery agents have the required certification to perform residential furniture delivery and assembly. As a result you agree that any legal action will be directed towards such company and LA Furniture Store will not be liable for any damages incurred to the premises.

Due to variations in photography, monitors, and lighting, LA Furniture Store cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.

Most Important

Do NOT sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) has inspected your furniture for damage. List any damage to your furniture on the receipt. If your furniture is damaged in shipping it will be repaired or replaced free of charge. LA Furniture Store reserves the right to repair or replace based upon factory recommendations.

Delays

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Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will LA Furniture Store be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.

Shipping Time

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Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Will my item look exactly like the picture?

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Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Before I buy, What are your Terms and Conditions?

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Orders with special coupon codes may not be combined with Free Shipping items and vice versa unless specified. Orders may be canceled within 48 hours of placing the order if not already shipped. Any order canceled after 48 hours, will be a subject to a 20% cancellation fee. To cancel the order, please call us at 1-866-397-0933. SPECIAL ORDERS MAY NOT BE CANCELED OR RETURNED. In case of the order cancellation after merchandise was already shipped and it is still in transit, customer must also pay freight charges and merchandise must be returned back Special order items can not be canceled or returned. In case of the order cancellation after merchandise was already shipped and it is still in transit, customer must also pay freight charges and merchandise must be returned back must notify LA Furniture Store immediately and we will arrange an exchange of damaged product. Must notify LA Furniture Store immediately and we will arrange an exchange of damaged product. Damaged products will be paid by LA Furniture Store. LA Furniture Store will not be responsible for damaged freight, if delivery receipt is signed clear and reserves the right to cancel an order for a just cause. Returns or Exchanges can be made within 3 days of receiving the product. Returned or Exchanged product may be a subject to a 20% restocking fee. All returned products must be in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers need to email or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted. All associated shipping charges when returning or exchanging the product are paid by the customer. Finishes Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Payment

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We accept payments from Google Checkout, Pay Pal, personal checks and the following major credit cards: Visa, Master Card, American Express and Discover. We require authorization from the credit card company for 100% of the amount of the purchase order, but charge only 50% at the time of placing the order. When the merchandise is ready to ship, LA Furniture Store will notify you, and the balance is charged prior to shipping. In case of partial shipments, you will be required to pay the balance only on the items being shipped. Payment is required 100% upfront.

Financing

LA Furniture Store provides 6, 12 and 18 month same as Cash (0% APR) financing ONLY for California Residence. Customer should be approved and appear in person in our Showroom: 3828 Santa Fe, Vernon, CA 90058

Order Confirmation

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After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

How does the 110% Lowest Price Guarantee work?

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We are confident you will find we have the lowest Internet prices. If you find a lower, publicly advertised, delivered price* on an identical eligible product, from an accredited business with a rating of B or higher(BBB), we will do our best to beat it and on top of that, give you 10% off an additional item. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. (* Please note: delivered price = product price + delivery charges + taxes) Please Note: Offer to beat competitor pricing applies to NEW, unopened merchandise only. We reserve the right to opt not to beat prices under certain conditions, such as:

• offers on used, opened or damaged products
• offers that are no longer current or are no longer available
• offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
• discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box
• offers mentioned to you only verbally, whether in person or on the phone
• offers advertised only within an individual physical store (such as on an in-store sign or price tag)
• offers that don't include delivery. (e.g., in-store pickups)
• offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)
• Items that have been already purchased through us and price of that product has been lowered after wards.

Our Satisfaction Guarantee

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"We guarantee your absolute satisfaction – 100% of the time."

For items which lost no more than $2500 listed on our site is unconditionally guaranteed for items (SPECIAL ORDERS CAN NOT BE CANCELED OR RETURNED). If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. All products should be in original condition and with original package.

What is your Return / Exchange Policy?

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Returns or Exchanges can be made within 3 days of receiving the product. Returned or Exchanged product are not subject to a restocking fee UNLESS any original packaging materials have been opened or removed. All returned products must be in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers need to email or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted. All associated shipping charges when returning or exchanging the product are paid by the customer. Finishes Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.