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Our general policy
Special coupon codes and special orders cannot be combined. Special coupon codes or additional discounts may not be combined with financing. All orders may be canceled, with a $50 processing fee, within 48 hours of placement or until the ordered products are placed in transit, whichever comes first. To cancel an order, please call us at (866) 397-0933. An order may be cancelled while the merchandise is in transit, provided however that customer’s will be charged for the cost of round-trip shipping of merchandise. For the purpose of this Agreement, merchandise is "in transit" after it has been deposited with a cargo carrier and before it is accepted by the customer. ORDERS ACCEPTED BY THE CUSTOMER OR SPECIAL ORDERS MAY NOT BE CANCELED. A special order is an order of custom furniture in terms of size, material, or color pattern; floor model items, clearance items, inventory sale items, items sold subject to a special discount. Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. Although these cases are rare, there may be information on LAFurnitureStore.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending. The customer understands and agrees that purchases made from LAFurnitureStore.com may be brought and are to be resolved solely and exclusively within the County of Los Angeles, State of California.
Most products come with a standard warranty against manufacturers defect. We only select the finest manufacturers with top reputations for quality assurance. You expressly understand and agree that your use of the site is at your sole risk as all sales are final. In case of any damages reported at the time of delivery , upon our courtesy, our technicians who are industry leading specialists can repair or replace your furniture quickly and easily all in the comfort of your home or a designated workshop if necessary . In addition we offer a 5 year Premium Protection plan through Montage Furniture Services at an additional cost. Please contact customer service for additional information.
All orders are shipped via ground carriers. All in stock Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.
Picture VS Reality
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.
We accept payments from Google Checkout, Pay Pal, and the following major credit cards: Visa, Master Card, American Express and Discover. The total order amount, including tax and delivery charges, will be charged to your credit card for all web sales.
After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Lowest Price Guarantee
We are confident you will find we have the lowest Internet prices. If it turns out that a bonafide business competitor, with a rating of C or higher (as rated by Better Business Bureau), offers a lower price on the product which interests you, we will If you find a lower, publicly advertised, delivered price* on an identical eligible product from a qualified competitor, we will do our best to beat it. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. Please note: offer to beat competitor pricing applies to new, unopened merchandise only. We reserve the right to opt out of price matching under certain conditions, such as:
- Offers on used, opened or damaged products
- Offers that are no longer current or are no longer available
- Offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
- Discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box
- Offers mentioned to you only verbally, whether in person or on the phone
- Offers advertised only within an individual physical store (such as on an in-store sign or price tag)
- Offers that don't include delivery (e.g., in-store pickups)
- Offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)
- Items that have been already purchased through us and price of that product has been lowered afterward.
* Delivered price = product price + delivery charges + taxes
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Curb Side Delivery
Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. LA Furniture assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.
Premium white glove delivery
available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides delivery to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not hookup any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors.
|CA, AZ, NV||2-20 Days|
|All Other States||2-6 Weeks|
White Glove Delivery in Great Los Angeles
LA Furniture Store offers a White Glove Delivery Service at an additional charge with installation in the greater Los Angeles, Orange County, Southern & Northern California area with a $1500 minimum purchase. White Glove Delivery Outside of Los Angeles Area Please note that LA Furniture Store may not offer white glove service in your area, it is best to call before to get a quote and availability (866) 397-0933.
All delivery dates contained on LAFurnitureStore.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of LA Furniture Store. LA Furniture Store has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed by LA Furniture delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control.
Return & Exchange PolicyTop
All returns and exchanges are at the discretion of LA Furniture store as all sales are final. authorized only by the Operation Manager of LA Furniture Store via email. (not by the sales representative.)
Returns or Exchanges of regular merchandise can be made within 48 hours of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case of any returns or exchanges customer is responsible for shipping charges both ways. If the customer is receiving a white glove delivery, and decides to return an item or exchange the item, they must immediately notify LA Furniture store at the time of delivery. If the merchandise accepted, customer will not be able to return the merchandise as the delivery team will dispose of all packaging material as soon as the setup is complete. All exchanges are subject to transportation fees. All returns are subject to a 20% restocking fee as well as two way shipping charged.
Due to the nature and limited stock of our unique furniture collection, LA Furniture Store reserves the right not to issue refunds or exchanges on any of the following:
Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
- Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
- Floor samples
- Any item that has been assembled, installed, modified or used in any way.
- Any item that is not in resalable condition.
- Any item not accompanied by a Return Merchandise Authorization Number issued by LA Furniture Store.
- Any item that is not in the original box with sufficient packaging materials.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
- Any item not purchased from LA Furniture Store.
- Any item reported damaged during transit
- Step 1: Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
- Step 2 Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.
- Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by LA Furniture Store. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
- Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
- Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of LA Furniture store to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from LA Furniture Store, we would not be responsible for any damages, shortages or any other claims.
All claims will be resolved and authorized only by the Claims Department Manager of LA Furniture Store. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 48 hours, in order to be considered. Customers must file a claim at the claims form with all required information including a few images of the damage. All properly submitted claims would have a resolution after 3-5 business days reviewing time.
It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.
It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
LA Furniture store is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.
Important: Delivery Acceptance Instructions
Items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.
You have both a right AND a responsibility to inspect all items carefully during the delivery.
STEP 1 At the time of delivery, Open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write “Damaged” and “Furniture Damaged” on the delivery receipt.
STEP 2 If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:
- If it is damaged, you MUST write “Product Damaged” on the tracking company's receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off on it.
- If anything is missing, you MUST list the missing items on the delivery receipt.
- You MUST retain applicable packaging materials, and notify us immediately at (866) 397-0933.
- Take pictures of the damaged items immediately.
- Then, file a claim within 48 hrs using form: http://www.lafurniturestore.com/cc
In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.
If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a processing fee.
What if I'm unavailable to receive my order?
Once a customer rep notifies you about your order ready to ship, you must make yourself available within 2-3 weeks to accept delivery. The tracking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged. Redelivery fees may apply.
Hours of Operations
Our hours of operation at these locations are as follows:
Downtown Los Angeles ShowroomsMonday - Friday: 10am-6pm Saturday: 10am-5pm Sunday: 11am-5pm
Design Center Triggs ShowroomMonday - Friday: 10am - 7pm Saturday: 10am - 6pm Sunday: 11am - 5pm
Westside Pavillion MallMonday - Friday: 10am - 9pm Saturday: 10am - 8pm Sunday: 11am - 6pm
Westfield Promenade Woodland HillsMonday - Friday: 10:30am - 8:30pm Saturday: 10am - 7pm Sunday: 11am - 6pm
Live ChatMonday - Friday: 9am - 9pm Saturday - Sunday: 10am - 4pm
Phone SalesMonday - Friday: 9am - 9pm Saturday: 9am - 8pm Sunday: 9am - 6pm *Please note holiday hours of operations may vary. Please call (866) 397-0933 for more information
International Shipping with Bongo
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
Click on the Bongo Banner below to get started!