Current Furniture Sale
(866) 397-0933

 

Customer Service

Warranty

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In addition to One-Year limited Warranty for Manufacturer Defects, you have an option to purchase the MFS plan for 5 years added protection.

Shipping Time

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All orders are shipped via ground carriers. All in stock Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.

Picture VS Reality

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Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Payment

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We accept payments from Google Checkout, Pay Pal, and the following major credit cards: Visa, Master Card, American Express and Discover. The total order amount, including tax and delivery charges, will be charged to your credit card for all web sales.

Order Confirmation

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After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.  

Lowest Price Guarantee

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We are confident you will find we have the lowest Internet prices.  If it turns out that a bonafide business competitor, with a rating of C or higher (as rated by Better Business Bureau), offers a lower price on the product which interests you, we will If you find a lower, publicly advertised, delivered price* on an identical eligible product from a qualified competitor, we will do our best to beat it. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. Please note: offer to beat competitor pricing applies to new, unopened merchandise only. We reserve the right to opt out of price matching under certain conditions, such as:

  • Offers on used, opened or damaged products
  • Offers that are no longer current or are no longer available
  • Offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
  • Discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box
  • Offers mentioned to you only verbally, whether in person or on the phone
  • Offers advertised only within an individual physical store (such as on an in-store sign or price tag)
  • Offers that don't include delivery (e.g., in-store pickups)
  • Offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)
  • Items that have been already purchased through us and price of that product has been lowered afterward.

* Delivered price = product price + delivery charges + taxes

Delivery

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Shipping furniture is no easy task. Most of our products are not shipped using your traditional package delivery services like UPS or Fedex, instead, they are palletized and shipped via ground freight using companies that you may or may not be familiar with. Overall, we offer the following delivery services for our furniture:

Small Parcel

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Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Curb Side Delivery

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Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. LA Furniture assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to handling the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.

Premium white glove delivery

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Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides carrying the product up to a 2nd floor of your residence and installing the products to the room you choose. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not connect any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors. Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator.

White Glove Delivery Estimate
CA, AZ, NV 2-20 Days
All Other States 2-6 Weeks

White Glove Delivery in Great Los Angeles

LA Furniture Store offers a White Glove Delivery Service at an additional charge with installation in the greater Los Angeles, Orange County, Southern & Northern California area with a $1500 minimum purchase.   White Glove Delivery Outside of Los Angeles Area Please note that LA Furniture Store may not offer white glove service in your area, it is best to call before to get a quote and availability (866) 397-0933.

Shipping Time

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All delivery dates contained on LAFurnitureStore.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of LA Furniture Store. LA Furniture Store has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed by LA Furniture delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

Important: Delivery Acceptance Instructions

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Items prior to being shipped out are thoroughly inspected by quality control. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.

You have both a right AND a responsibility to inspect all items carefully during the delivery.

Customers who sign for delivery and do not notate "Damage upon delivery" assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item you must take pictures of the packaging when being unloaded or while in the truck, you should submit the pictures and you may refuse the delivery. Please notify LA Furniture Store of refusal so we can anticipate the return and send out a new item.

Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: "TRUCK DRIVER REFUSED TO WAIT" and “DAMAGED UPON ARRIVAL” on the delivery receipt.

If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:

  • If it is damaged, you MUST write “Product Damaged” on the tracking company's receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off.
  • If anything is missing, you MUST list the missing items on the delivery receipt.
  • You MUST retain applicable packaging materials, and notify us immediately at (866)645-4421.
  • Take pictures of the damaged items immediately.
  • File a claim within 48 hours using form: here.

In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.

Unavailability or Refusing delivery

Once a customer rep notifies you about your order ready to ship, you must make yourself available within 1-3 weeks to accept delivery. The trucking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged and redelivery fees may apply.

If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee.

If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.

Return & Exchange Policy

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You may return the eligible product back at within 7 days of receipt. A Return Authorization number and a valid Invoice are required for all returns, exchanges or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges are non-refundable. All refunds are subject to 20% restocking fee.

Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.

Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.

Return Process

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  • Requesting a Return Authorization number:
  • To begin the return process, please call (866) 645-4421 or email to [email protected]
  • We will email you a Return Authorization (RA) number within 72 hours with return instructions on how to return the product.
  • Shipping the product back to warehouse:
    • Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
    • Ship the product to the warehouse address provided on RA using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
    • We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at [email protected] so that we can check on the progress of your return.
  • In the event that a return becomes damaged on its way back to the return destination, LA Furniture Store will inform the customer via email that the item was received damaged and will hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct LA Furniture Store concerning what to do with the damaged product. If LA Furniture Store has not received notification or response from the customer within 30 days, the item will be moved out from warehouse and donated.

Refunds

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  • All returns are subject to 20% restocking fee. The cost of shipping or delivery and return fees will be deducted from your refund.
  • Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
  • The refund will be given in the original form of payment. Cash and check payments will be refunded via company check and will only be issued regular postal service.
  • Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
  • Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. Please refrain from submitting a charge-back with your card company as this will affect the refund process due to possibly taking up to 180 days to complete meditation.

Non-Returnable Items

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  • Special purchases, including: special orders, specials of the week, clearance items, closeout items, floor models, etc.
  • Any item that has been modified or used in any way, or that has been assembled or installed.
  • Any item that is not in resalable condition.
  • Any personal use products, such as mattresses, pillows and bedding.
  • Any item not accompanied by a Return Authorization Number issued by LA Furniture Store.
  • Any item that has been altered, painted or fixed
  • Any item that is not in the original box with sufficient packaging materials.

Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.

Cancellation Request

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If you would like to cancel an order that is not in production or has not shipped, you may do so within 48 hours without cancellation fees, after 48 hours a fee of $50.00 will be charged. Simply contact one of our Customer Service representatives at (866) 645-4421 or at [email protected], you will receive an email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy." Please do not refuse the delivery of non-damaged goods. A delivery refusal may complicate the return and refund process.

Special Orders

Special Orders are not returnable, no exceptions. If the Special Order is cancelled by the customer during the production or transportation - the customer's deposit of such order may be forfeited.

Back Orders

If you are cancelling an order due to back order or special order, we recommend you first call our Customer Service department to verify the accuracy of the date before making your final decision, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.

Special Order and Backorder Delays

Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control. In most cases, delays occur during busy seasons, holidays, production delays, port congestions or other factors not in our control. LA Furniture is not responsible for delays in stock replenishment, orders may not be cancelled or be eligible for a refund or rebate based on late merchandise arrival.

Claims

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If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of LA Furniture store to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from LA Furniture Store, we would not be responsible for any damages, shortages or any other claims.

All claims will be resolved and authorized only by the Claims Department Manager of LA Furniture Store. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 48 hours, in order to be considered. Customers must file a claim at the claims form with all required information including a few images of the damage. All properly submitted claims would have a resolution after 3-5 business days reviewing time.

It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.

It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.

LA Furniture store is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.

Hours of Operations

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Our hours of operation at these locations are as follows:

Downtown Los Angeles Showrooms
Monday - Friday: 10am-6pm Saturday: 10am-5pm Sunday: 11am-5pm
Design Center Triggs Showroom
Monday - Friday: 10am - 7pm Saturday: 10am - 6pm Sunday: 11am - 5pm
Westside Pavillion Mall
Monday - Friday: 10am - 9pm Saturday: 10am - 8pm Sunday: 11am - 6pm
Westfield Promenade Woodland Hills
Monday - Friday: 10:30am - 8:30pm Saturday: 10am - 7pm Sunday: 11am - 6pm
Live Chat
Monday - Friday: 9am - 9pm Saturday - Sunday: 10am - 4pm
Phone Sales
Monday - Friday: 9am - 9pm Saturday: 9am - 8pm Sunday: 9am - 6pm *Please note holiday hours of operations may vary. Please call (866) 397-0933 for more information

International Shipping with Bongo

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International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo Banner below to get started!

 

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Visit Our Stores!


Come visit our HUGE showroom right here in LA!
We are located at:
LA Furniture Store
2910 S. Santa Fe
Los Angeles, CA 90058
Operating Hours:
Monday-Friday
10am-6pm
Saturday
10am-5pm
Sunday
11am-5pm
To see more of our locations, click here