FAQ

Do you offer a warranty? When will my items be shipped? Premium white glove delivery Delivery in Great Los Angeles Small Parcel Delivery instructions What If My Order Arrives Damaged? Delays Shipping Time Will my item look exactly like the picture? Payment Order Confirmation How does the 30-Day Lowest Price Guarantee work? Our satisfaction guarantee

Do you offer a warranty?

Top

All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. However, we strongly recommend adding LA Furniture Store 5 Year Extended Warranty for a small fee to protect your investment. Our 5 Year Extended Warranty covers everything from liquid damage to chips and dents while lasting 5 years from the date the furniture is delivered to your home. Our technicians are industry leading specialists who can repair or replace your furniture quickly and easily all in the comfort of your home. You have a full 2 weeks to notify us when you notice a problem and in most cases, a technician will complete all required repairs within 10 business days. We have over 1700 technicians at our disposal so our service is quick and top notch. Once purchased, you will receive a separate packet in the mail with all the details about your new protection plan.

When will my items be shipped?

Top

All orders are shipped via ground carriers. Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-3 weeks after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.

Premium white glove delivery

Top

At LA Furniture Store we offer "Premium White Glove Delivery" for selected items. This delivery service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes).
Please note: the shipper will not hookup any electrical or component wires. Please note: stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery.
Currently LA Furniture Store does not offer expedited shipping.

Delivery in Great Los Angeles

Top

We offer Free Delivery Service in Great Los Angeles Area, min purchase $1500. All deliveries are curb side only. Installation and Sales Tax apply.

Small Parcel

Top

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Important: Delivery Acceptance Instructions

Top

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-866-397-0933. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

• Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
• Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

What If My Order Arrives Damaged?

Top

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs and restocking fee will still be deducted from your return refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. DO NOT DAMAGE THE PACKAGING. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

All refunds, exchanges, or store credits are less a 20% restocking fee and actual round trip shipping charges. We are not responsible for any damages not indicated on “Delivery receipt”.

Most Important

Do NOT sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) has inspected your furniture for damage. List any damage to your furniture on the receipt. If your furniture is damaged in shipping it will be repaired or replaced free of charge. LA Furniture Store reserves the right to repair or replace based upon factory recommendations.

Delays

Top

Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will LA Furniture Store be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.

Shipping Time

Top

Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Will my item look exactly like the picture?

Top

Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Payment

Top

We accept payments from Google Checkout, Pay Pal, personal checks and the following major credit cards: Visa, Master Card, American Express and Discover. We require authorization from the credit card company for 100% of the amount of the purchase order, but charge only 50% at the time of placing the order. When the merchandise is ready to ship, LA Furniture Store will notify you, and the balance is charged prior to shipping. In case of partial shipments, you will be required to pay the balance only on the items being shipped. Payment is required 100% upfront.

Financing

LA Furniture Store provides 6, 12 and 18 month same as Cash (0% APR) financing ONLY for California Residence. Customer should be approved and appear in person in our Showroom: 3828 Santa Fe, Vernon, CA 90058

Order Confirmation

Top

After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

How does the 30-Day Lowest Price Guarantee work?

Top

We are confident you will find we have the lowest Internet prices. If you find a lower, publicly advertised, delivered price* on an identical eligible product, we will do our best to beat it. Just complete the form next to an item you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address. (* Please note: delivered price = product price + delivery charges + taxes) Please Note: Offer to beat competitor pricing applies to NEW, unopened merchandise only. We reserve the right to opt not to beat prices under certain conditions, such as:

• offers on used, opened or damaged products
• offers that are no longer current or are no longer available
• offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
• discontinued items, closeouts, out of stock, demos, or items out of the box
• offers mentioned to you only verbally, whether in person or on the phone
• offers advertised only within an individual physical store (such as on an in-store sign or price tag)
• offers that don't include delivery. (e.g., in-store pickups)
• offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)

Our Satisfaction Guarantee

Top

"We guarantee your absolute satisfaction – 100% of the time."

For items which lost no more than $2500 listed on our site is unconditionally guaranteed for items (SPECIAL ORDERS CAN NOT BE CANCELLED OR RETURNED). If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. All products should be in original condition and with original package.